When it became obvious Lowes was not going to replace the mower for me, I struggled to get the mower back onto the lawn cart.
I was very upset at this point (and would later see on Kobalt website it clearly states call M-F, so this supervisor KNEW I was standing there at Lowes calling Kobalt for nothing. The Kobalt number I called had me glued to a long automated message that ended with they were closed, call back M-F. I fumbled for one in my purse while she fumbled around for one she didn't mind losing. She took the pen from my hand saying some customers don't return it. She watched me dial the number she gave me, and I had her pen to write down an expected R.A. I was nearly in tears, so supervisor wrote down Kobalt ph. number" from Kobalt, then I was to bring the mower and R.A. I begged for exchange, so customer rep called her supervisor. Being an elderly woman who had struggled to get the mower into sedan, then onto lawn cart at Lowes parking lot and into store, I was dismayed at prospect of having had struggled for nothing. Was told Lowes could not replace, that since mower bought more than 90 days ago, had to go through Kobalt. Told customer rep I wanted a replacement mower, that mine had died under warranty. Went to Lowes from which I had purchased mower. Cleaned off mower and put all into sedan. Had original box, original receipt, unused grass catcher. warranty." I'd made a print copy of my receipt b/c, as has been pointed out, Lowes receipt ink quickly fades. The original box states "hassle-free, 5 yr. The motor died right in middle of mow this July 2019. I bought a Kobalt corded 13 amp 21" deck lawnmower last July 2015. That's why i buy tools with a warranty aint that what we supposed to do! By the way it was the lowes at 117 william penn plaza durham, nc 27704. if i could sue them for the embarrasment i will! My money means the world to me even if they disrespect it with lies. this is false advertisment and lowes is cheating people out of there money if they cannot stand behind the guarantee of a product they sell. then politely i got mad the warranty states this and i quote "LIFETIME HASSLE-FREE GUARANTEE, You should never have a problem with your Kobalt tools, However, if you do, just return it to the place of purchase for a free replacement, no questions asked.
i went to lowes my poket knife fell apart i got another one went to retuens presented the so called kobalt warranty "hassle-free" and this is what i got, let me see your id, your address and name wont let us replace this becuase lowes system wont let it through. at sears you bring the tool in they inspect it and replace it free of charge. i think they are better than craftsman except when it comes to warranties.
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